Essential Facilitator Skills: Respect, Goodwill, and Active Listening
Contact Hours: 8 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
Learn a range of skills necessary to be an effective mediator including; active listening, paraphrasing, clarifying, developing an others-focus, communication, leadership, compassion, and more. Practice these skills through exercises and assignments.
Understand how each of these skills is important to resolving disputes and when to use each.
Continue to hone mediation skills and be open to learning new techniques to adapt to each situation. Learn that there is not a one-size fits all type of mediator. A mediator’s job changes based on each conflict. They are simply there to facilitate and not make a decision.Upon successful completion, students will understand the skills necessary for a successful mediation.
As a result of engaging in this course of study, all serious-minded students will benefit in the following ways:
This course contains multiple assignments, exercises, role plays, and a couple of quizzes to help measure your progress and mastery of the course materials. A score of 85 or higher is required. Quizzes may be taken 2 times each.
Multiple materials provided by the instructor (handouts, articles, etc.). An additional textbook purchase is required. +++ Please purchase the following book from Amazon or another reseller. Basic Skills for the New Mediator, Second Edition__written by Goodman, Allan H.__ISBN-13: 978-0967097336