Cruise Line Certificate Program - Instructor Led
Contact Hours: 150 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:Benefits of Cruise Line Certificate Program:
As a result of taking the Cruise Line Certificate Program you will qualified to work in the following careers:
Evaluation of student performance will be based on the following:
Successful completion of each course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Cruise Line Certificate Program
The Cruise Line Certificate Program consists of six individual courrses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are:
Travel Sales and Trends
Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
Air Reservations - U.S. or Canadian Domestic
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
Air Fares - U.S. or Canadian Domestic
(Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.
ARC Documents
(Prerequisite courses: Air Reservations and Air Fares U.S. Domestic) Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.
The Cruise Market
Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients' needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any given client.
Travel Sales and Trends - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Travel Sales and Trends Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
Benefits of Travel Sales and Trends:
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Travel Sales and Trends
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
Lesson 1 Basic Sales Skills
Lesson 2 Phases in the Sales Process
Lesson 3 Styles of Travelers
Lesson 4 Targeting the Traveler
Lesson 5 Review
Exam
Lesson 6 How to Use the Net
Lesson 7 Travel Resources Online
COURSE ACTIVITIES AND ASSIGNMENTS:
Maximum time to complete the course is 90 days. There are challenges, reviews, learning activities and exam. These assignments are not too consuming. You can easily do two to three assignments per week. Each assignment takes approximately an hour. To complete this course within a month, you would need to do three to four assignments within a week and plan on spending four-six hours a week.
Air Fares - U.S. Domestic - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Air Fares - U.S. Domestic Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client’s air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.
Benefits of Air Fares - U.S. Domestic:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Air Reservations - U.S. Domestic
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
Lesson 1 Introduction to Fare Terms
Lesson 2 Discount Fares and Fare Basis Codes
Lesson 3 Reading and Interpreting Fare Displays
Lesson 4 Constructing Fares
Lesson 5 Interpreting Taxes
Lesson 6 Domestic Fares Review
Exam
Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
ARC Documents - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The ARC Documents Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges. rev 9/01 .
Benefits of ARC Documents:
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
ARC Documents
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
Lesson 1 Domestic Tickets
Lesson 2 Methods of Payment
Lesson 3 Refunds
Lesson 4 Exchanges
Lesson 5 ARC Documents Review
Exam
Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
The Cruise Market - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The The Cruise Market Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients' needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any given client.
Benefits of The Cruise Market:
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
The Cruise Market
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
Lesson 1 Introduction to Cruises
STOP Review and Apply
Lesson 2 Types of Cruises
STOP Review and Apply
Lesson 3 The Cruise Product
STOP Review and Apply
Lesson 4 Cruise References and Resources
STOP Review and Apply
Lesson 5 Cruise Reservations and Sales
STOP Review and Apply
Lesson 6 Review
The Cruise Market Exam
Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Air Reservations - U.S. Domestic - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Air Reservations - U.S. Domestic Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
Benefits of Air Reservations - U.S. Domestic:
Take the course at your own pace - so long as the course is completed within 90 days of registration.
Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
No need to purchase additional textbooks or materials
As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
Air Reservations - U.S. Domestic
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
Lesson 1 Introduction to Air Travel
Lesson 2 Codes
Lesson 3 Timetables and Other References
Lesson 4 Itineraries
Lesson 5 Passenger Name Records
Lesson 6 Airline/Airport Policies and Procedures
Lesson 7 Air Reservations Review
Exam
Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.